FAQs for Residents

Moving to a new place can be a big change so it’s important to know what to expect. Here is a list of the frequently asked questions individuals ask us before they come to live at one of Bangeston’s homes:

What are the staff like?

They are friendly, caring and professional.

Who else will live with me?

People with similar abilities to yourself.

Is the food good?

Yes, but maybe not as good as your mother’s!

Will I have a Key Worker?

Yes - shortly after you arrive you will be assigned one. Once you have settled in you can change Key Worker if you want to.

Can I go home to my parents?

You can go home to visit your parents whenever you want.

Can my parents and friends visit?

They can visit you whenever you want them to do so.

Are the homes mixed sex?

We have both, but we always group according to compatibility not gender.

I’ve got lots more questions.

Contact us and we’ll do our best to answer them.

FAQs for Families

We understand that entrusting someone else with the care of a loved one can be daunting, so here are some of the frequently asked questions we are asked by families of service users. 

How will you keep me informed about his/her progress?

Normally through regular phone calls, via the secure individual Facebook accounts of service users or by which ever way suits people best, depending on their particular situation.

Where can I stay when I come to visit?

There are many lots of good local hotels and B&Bs in the area.

Are individuals assigned their own Support Worker?

Yes, this is very important for consistency of care and to provide a familiar friendly face. Shortly after arrival, we introduce each service user to their designated Support Worker, who will be the main staff member working with them. Service users can change Support Workers should it be required.

What level of training do your employees receive?

Each member of staff undergoes rigorous and ongoing training and development to ensure they are able to do the job effectively. Consult the Staff Training (link) page for more information.

What procedures are in place for dealing with a crisis situation?

We believe in a non-aversive approach and positive behaviour programming in dealing with a crisis situation. Each employee must receive SCIPr UK (link) training in managing behaviour before they are allowed to work with service users.

What regulation is in place to ensure quality of care is kept high?

We have an Autism Accreditation, which means we are continually reviewed by the National Autistic Society (NAS). Only high-performing organisations that meet the strict standards set by NAS receive this accreditation.

More information can be found...